Verizon DSL Tech Support

September 23, 2007 at 10:38 pm | Posted in Misc | 2 Comments

Verizon DLS customer service>>> last night, my Internet connection was on and off for two hours. I tried basic routines provided by Verizon’s automatic phone system – power off modem, router, computer and reboot. After trying all of them, I still couldn’t get online. I decided to call DSL Tech Support…Luck me, waiting for only less than 1 minute (usually 5 to 15 mins for Verizon). At that minute he picked me up, my connection was back up. Anyway, he said he is going to troubleshoot just in case it happened again. First he told me that he is going to run a line test, which was no problem at that time (of course, that’s all they said). Then I was told to login into westell modem model# 2200 but failed to connect via Safari, don’t know why. He finally gave up and asked me to login into Linksys router, which all the settings in it matched what he told me.

Now here comes the conclusion, he asked me to rate customer service from 1 to 5…I said that i would rate 3. What he told me is only 1 to 2 or 3 to 4 and there is no 3. Uhhhh… haha. that’s interesting.

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2 Comments »

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  1. You wouldn’t be able to log into the modem itself for multiple reasons.
    1. It’s an old modem that has no GUI
    2. If it was a new modem instead of the 2200, it would have to be set into ‘bridged mode'(effectively disabling the GUI) in order to have the router actually work.

    You may wish to call about getting one of the modems with built a built in wireless router.

    More than likely, what your issue was, was simply scheduled maintenance or a wire monkey that was new on the job trying to hook up someone else’s service.

  2. westell 2200 has a gui, fyi


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